HP Fan Control service

[Mrmatt1]

So, I downloaded another copy from the support page, Run As Admin, and restarted the PC.

I haven't seen any error messages yet (have just had a look in Reliability History).

I would not know where to find the log files.

For all I know, this PC may well depend on the Fan Control app to prevent from overheating, so I won't risk doing without it.

[Mrmatt1]

Just had a look in C: SWSetup.

There appears to be a sp172374 folder there:

Contents of sp172374 folder:

The FanControlApp.exe  appears in the src folder:

However this appears to be from April this year.  I am not sure what is going on.

[Deep_World]

Hi @Mrmatt1,

Thank you for the detailed update and for sharing the screenshots. 

I appreciate you taking the time to reinstall the package and verify the contents of the C:\SWSetup\SP172374 folder.

Based on the information you've provided, it appears that the HP Fan Control package is extracting correctly, and the required files, including FanControlApp.exe, are present on the system. Since the application was previously reporting APPCRASH (Exception Code c0000005) and the installation behaviour remains unclear despite reinstalling the latest package, this may require deeper troubleshooting at this stage, to access the additional diagnostic tools and can investigate whether this is related to the application itself, a software conflict, or a model-specific compatibility issue. 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,

Deep_World

[Mrmatt1]

I reinstalled it today as you requested.

I don't think there are issues now, but I am not sure ?

Thanks.

[Mrmatt1]

Just had a look at the link, and as the device is out of warranty, and it is a fee-based phone call, that however will not be an option for us.

[Mrmatt1]

Would the Fan Control Service be listed in services.msc ?

[Mrmatt1]

There also isn't a service centre near me.  The nearest one is over 70 miles away.

[Deep_World]

HI @Mrmatt1,

Thank you for the update and for confirming that the package installed correctly.

Based on the information provided, the HP Fan Control package appears to be installed correctly, and the required files are present in the C:\SWSetup\SP172374 folder. 

Regarding your questions:
Yes. If the HP Fan Control software installs a Windows service, it should typically be visible in services.msc. Look for entries such as:

• HP Fan Control Service
• HP System Event Utility related services
• HP Hardware Monitoring services

If no HP Fan Control service is present, it may indicate that the service did not install correctly or that your model uses a different method to control the fan through BIOS and chipset drivers rather than a dedicated Windows service.

At this point, if:

• The fan is operating normally,
• No fan errors appear during diagnostics, and
• System temperatures remain normal,

then the crashing application may not necessarily indicate a hardware failure.  

Regards

Deep_World

[Mrmatt1]

I cannot see any of those services listed in services.msc.

This is what is there in services:

I have not seen any fan errors since the 11th.

I am not sure whether the fan is operating normally.  I don't know whether it is particularly loud.

What diagnostics do you refer to ?

I don't know how I would monitor system temperatures.

[Deep_World]

Hi @Mrmatt1,

Thank you for the update and for confirming that you have not seen any fan errors since the 11th.

Based on what you've shared, the absence of an HP Fan Control Service in Services (services.msc) is not necessarily a problem. Many HP systems control the fan directly through the BIOS, chipset drivers, and thermal management framework, rather than through a separate Windows service.

To get a clear answer and verify that the cooling system is functioning properly, kindly follow these simple steps:

Step 1: Run HP Hardware Diagnostics - Click here for steps 

1. Shut down the computer.
2. Turn it on and repeatedly tap F2 until HP PC Hardware Diagnostics opens.
3. Select Component Tests > Fan.
4. Run the Fan Test and note the result.

Step 2: Observe Fan Operation

After restarting:

• Use the computer normally for 10-15 minutes.
• Open several applications or browse multiple websites.
• Listen for the fan speeding up when the system is under load.

This is normal behaviour and indicates that the thermal controls are responding correctly.