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‎10-12-2026 10:32 AM

HP Recommended

You were previously sent the serial number of this PC (some weeks ago), as you very well know.

 

I am unsure now as to what further action needs to be taken ?

 

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‎10-15-2026 03:02 AM

HP Recommended

Hi @Mrmatt1,

 

The reason I requested the serial number was to verify your PC's exact configuration against the HP support and driver information for your model, and to confirm that the installed SoftPaq (SP172374) is the correct package intended for your specific system. 

 

Based on the information you've shared so far the HP Fan Control package is installed and the required files are present.
 and UEFI Fan Speed Test passed and No recent fan errors have been reported.
 

From these results, there is currently no indication of a hardware cooling issue. As mentioned earlier, many HP systems manage fan operation through the BIOS, so the absence of a dedicated HP Fan Control service in Windows is not necessarily a concern.
 

At this stage, if the system is operating normally and the fan  continue to pass, there is no reason to be concerned about SP172374 or to revert to an earlier version. 

if any new fan errors occur, kindly let us know and we'll be happy to check further.

Regards

Deep_World

 

I'm an HP Employee.


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