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JuanMorales
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HP G1-2014la boot password remove

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Hi every one. I have a HP G1-2014la which was working well until few months, this computer we used to use it to print and do simple stuff, we used it once in a while. The All in One was on my son's room, we put a power on password which was long, I did not remember the password anymore.

 

I already tried the CLR_PASSWORD jumper process with no success.

The problem is, we can not use the computer because it asks for the password and I can not even enter to the BIOS to change the configuration. I have triede to remove the BIOS battery with no success too.

 

Anybody has a clue what can I do?

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WAWood
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@JuanMorales 

Sorry, but by Community policy, we are no longer allowed to provide any assistance with password reset or recovery.

Here is the HP Policy: Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For BIOS and Power-On password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

For Admin and Windows password resets, you have to contact your regional HP Customer Support location directly for assistance.
Goto this page https://support.hp.com/us-en/contact-hp

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
JuanMorales
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Message 3 of 3
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Thanks for the quick response.

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