HP Gaming Desktop BSOD "System Service Exception"

[Juss4Funsies]

Recently I have been getting a BSOD when trying to run certain games. Originally, there was an error code of "Driver Verifier Detected Violation" related to a stop code for EasyAntiCheat. I don't have an issue running other games so far, just the larger ones which use anti-cheat software.

After contacting other supports and doing some work on my system, it now only shows the "System Service Exception" and periodically will state "Kernel Power" and have a critical error in my Event Viewer after a random restart or when trying to run those games. Microsoft hasn't been able to resolve the issue, so I am here wondering if it's a hardware issue like needing to look at my graphics cards or power supply. 

Any advice would be appreciated!

[Hawks_Eye · Accepted solution]

Hi @Juss4Funsies 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Pavilion Gaming Desktop TG01-2260xt CTO is experiencing BSOD crashes when running games and now you're seeing System Service Exception and Kernel Power errors.

Let's go through some targeted troubleshooting steps.

 

Step 1: Check Event Viewer for Specific Errors

1. Open Event Viewer (Win + X > Event Viewer).
2. Navigate to Windows Logs > System.
3. Look for Critical Errors related to Kernel-Power or System Service Exception.
4. Note any specific driver or hardware failures mentioned.

Step 2: Update Graphics & Chipset Drivers

1. Open Device Manager (Win + X > Device Manager).
2. Expand Display Adapters and Chipset.
3. Right-click each driver and select Update Driver > Search automatically for drivers.
4. Restart your PC after updating.

Step 3: Disable Driver Verifier

1. Open Command Prompt (Admin) (Win + X > Command Prompt (Admin)).
2. Type:
   verifier /reset
3. Press Enter and restart your PC.

Step 4: Check Power Supply Stability

• If your power supply unit (PSU) is underpowered or failing, it can cause Kernel Power errors.
• Use HWMonitor or Open Hardware Monitor to check voltage stability.
• If voltage fluctuates significantly, consider testing with a higher-wattage PSU.

Step 5: Run Memory & Disk Checks

Check RAM for Errors

• Open Windows Memory Diagnostic (Win + R, type mdsched.exe, press Enter).
• Select Restart now and check for problems.

Check Disk for Corruption

• Open Command Prompt (Admin).
• Type:
  chkdsk /f /r
• Press Enter and restart.

Step 6: Reinstall EasyAntiCheat

1. Navigate to your game’s installation folder.
2. Locate the EasyAntiCheat setup file.
3. Run the installer and select Repair.
4. Restart your PC and test the game.

 

Let me know what happens at each step, and I’ll guide you further if needed!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Juss4Funsies]

Hi Hawks_Eye!

So I had checked power issues (Step 1 & 4) with no progress previously, and completed updates on drivers and software (Step 2 & 6). I had never done Step 3 or Step 5b (I had done 5a with nothing changing), but whichever of those worked on my system FINALLY resolved my issue!! I am stoked after two weeks of back and forth with several IT agents that you finally got it running my games again without issue. I hope it lasts, but for now you have figured it out and resolved the problem - thank you!!

[Hawks_Eye]

@Juss4Funsies 

That’s fantastic news! I’m so glad that those steps finally did the trick. Two weeks of troubleshooting is no joke, so getting back to smooth gaming must feel like a huge relief. 

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye