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‎02-02-2020 05:41 AM

HP Recommended
Product: HP Envy 360 convertible
Operating System: Microsoft Windows 10 (64-bit)

I have started my HP Envy 360 convertible laptop for the 1st time but the HP Jump start does not work and keeps downloading content which never appears after 3 hours even. My internet is working fine.

1 REPLY 1

‎02-04-2020 05:15 PM

HP Recommended

@Anne_11789
Thank you for posting on the HP Support Community.

  • HP JumpStart guides you through a multi-step welcome process that includes HP Registration, McAfee registration, HP Dropbox offer activation, and an HP JumpStart Concierge screen with tips to help you personalize your computer and install apps.
  • You can choose to skip a step or return to it later if you are not online when you go through HP JumpStart.
  • Each app is different, but the average size is approximately 50MB. Download time varies depending on your system and the speed of your Internet connection. Click here: https://support.hp.com/in-en/document/c05241398 to know more about Using HP JumpStart (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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