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Anne_11789
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Message 1 of 2
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HP Jump Start

HP Recommended
HP Envy 360 convertible
Microsoft Windows 10 (64-bit)

I have started my HP Envy 360 convertible laptop for the 1st time but the HP Jump start does not work and keeps downloading content which never appears after 3 hours even. My internet is working fine.

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Anne_11789
Thank you for posting on the HP Support Community.

  • HP JumpStart guides you through a multi-step welcome process that includes HP Registration, McAfee registration, HP Dropbox offer activation, and an HP JumpStart Concierge screen with tips to help you personalize your computer and install apps.
  • You can choose to skip a step or return to it later if you are not online when you go through HP JumpStart.
  • Each app is different, but the average size is approximately 50MB. Download time varies depending on your system and the speed of your Internet connection. Click here: https://support.hp.com/in-en/document/c05241398 to know more about Using HP JumpStart (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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