HP Omen 30L GT13 crashing/restarting

[Lucasfry2]

About 4-5 months ago, I noticed that my fps in games had dropped by about 40-60 frames.  At that time, I had stopped playing any videogames for a while, up until probably 2 weeks ago.  I was hoping to get on a game, since i like to play every couple of weeks.  To my shock however,  I crashed everytime around 10-15 minutes into the games.  This game in particular was CS2.  I then checked if this same problem persisted in other games, and I still crashed.  The computer switches to a black screen with a loop of the presumably last audio heard until the computer turns off, the restarting by itself.  What I've so far:

Reset computer (considering this didnt work, it may be a hardware issue)

Clean fans

Reseat RAM

Applied new thermal paste

Downgraded from windows 11 to 10

I'd like to either refund or sell my computer, however I highly doubt the latter is viable option unless I employ some lucrative scheme to not disclose the issues.  My HP warranty is expired, my CPU temperatures notably hover around 66-70 degrees celsius while on a web browser, yet seemingly do not change much while performing a task such as gaming.  My fans do also seem to be louder when mu computer is in this process of restarting, which may indicate an issue regarding the temperature.  What should I do to resolve this?  I wpuld much prefer to somehow refund the product however I dont see that being a possible option due to circumstances previously stated, though I've seen some people talking about purchasing an extended warranty after the original warranty expires, though I dont have much information on it.

(Please note that I am not a computer expert)

[Raj2111]

Hi @Lucasfry2 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here are some steps to help diagnose and potentially resolve the issues with your gaming performance and crashes:

1. Check Power Supply

• PSU Capacity: Ensure that your power supply unit (PSU) is sufficient for your GPU and other components. If the PSU isn't providing enough power, it can cause crashes during demanding tasks.
• Connections: Check all power connections to your GPU and motherboard.

2. Monitor Temperatures

• Use Monitoring Software: Install software like HWMonitor or MSI Afterburner to keep an eye on GPU and CPU temperatures during gaming. Look for any signs of overheating.
• Cooling Solution: If temperatures are too high, consider improving airflow in your case or adding more cooling solutions.

3. Update Drivers

• GPU Drivers: Make sure your graphics card drivers are up to date. Download the latest drivers directly from the NVIDIA or AMD website.
• Windows Updates: Ensure that your Windows OS is fully updated, as updates can sometimes resolve underlying issues.

4. Check for Malware

• Sometimes malware can impact performance. Run a full system scan using Windows Defender or another trusted antivirus program to rule this out.

5. Check Event Viewer for Errors

• Event Viewer: After a crash, check the Windows Event Viewer for any critical errors that might give more insight into what is causing the crashes.
  • Type Event Viewer in the Windows search bar and look under Windows Logs > System for errors around the time of the crashes.

6. Test RAM

• Use Windows Memory Diagnostic to check for RAM issues:
  • Type Windows Memory Diagnostic in the search bar and follow the prompts.
• If you have multiple RAM sticks, try running the system with one stick at a time to see if one might be faulty.

7. Run a Stress Test

• Use stress-testing tools like Prime95 for CPU and FurMark for GPU to see if they can replicate the issue. Monitor temperatures closely during the test.

8. Consider Extended Warranty Options

• If your warranty has expired, check with HP for any available options for purchasing an extended warranty. Some manufacturers offer extended coverage that may help if hardware issues are confirmed.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support