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‎09-26-2023 10:17 AM

HP Recommended
Product: OMEN by HP 40L Gaming Desktop PC GT21-0000i (392G5AV)
Operating System: Microsoft Windows 11

Windows 11 creates the file  C:/Windows/hpt_diagdriver.log until 431,105 KB then renames it to hpt_diagdriver_old.log. Contents of log:

09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] IsStreamAlternate: FltParseFileNameInformation() output - Dir: \Program Files\WindowsApps\AD2F1837.OMENCommandCenter_1101.2309.1.0_x64__v10z8vjag6ke6\OmenCommandCenterApp\, FinalComponent: OmenCommandCenterBackground.exe, Stream: (null), Stream Length: 0.
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PostCreateCsvfs: Does not need rescan.
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreCleanupCsvfs: Does not need rescan.
09-25 14:51:01.464 [NGS] PreWrite: entered...
09-25 14:51:01.464 [NGS] PreCreate: entered...
09-25 14:51:01.464 [NGS] PreWrite: entered...

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2023 11:26 AM

HP Recommended

I finally discovered the problem!

 

I have a RocketRAID622 card to provide the eSATA interface to my disk array.

The HighPoint RocketRAID622 RAID Manager software was the culprit (RAID_Manager_Win_V3.0.6.2_06_29.zip).

Uninstalled, rebooted machine and problem gone!

 

I am posting this in the event anyone else cares.

View solution in original post

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3 REPLIES 3

‎09-29-2023 01:18 AM

HP Recommended

Hi @helake_az,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Excellent description. To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you to reach out to our phone.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎09-30-2023 09:16 PM

HP Recommended

Only work-around that I have found so far is to use IObit Unlocker to unloack and delete the C:/Windows/hpt_diagdriver.log file. However must be done each time computer is rebooted.

Was this reply helpful? Yes No

‎10-02-2023 11:26 AM

HP Recommended

I finally discovered the problem!

 

I have a RocketRAID622 card to provide the eSATA interface to my disk array.

The HighPoint RocketRAID622 RAID Manager software was the culprit (RAID_Manager_Win_V3.0.6.2_06_29.zip).

Uninstalled, rebooted machine and problem gone!

 

I am posting this in the event anyone else cares.

Was this reply helpful? Yes No
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