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‎06-02-2025 01:23 PM

HP Recommended
Product: OMEN by HP Desktop PC - 880-130
Operating System: Microsoft Windows 10 (64-bit)

When I try to use the HP Cloud Recovery Tool, it keeps saying that my Product ID does not match or is not found.  Does this tool support that device and what do I put in there to make it work?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-02-2025 02:59 PM

HP Recommended

HP has withdrawn support for the cloud recovery tool for your PC since it is 5 or more years old.

 

You can reinstall W10 for free by making bootable USB installation media with the Microsoft media creation tool from the link below:

 

Download Windows 10

 

After W10 has completed installing, you can install the drivers and available software from the support page:

 

OMEN by HP 880-000 Desktop PC series Software and Driver Downloads | HP® Support

 

Your other option would be to purchase the HP factory recovery image from this vendor at the link below:

 

Computer Surgeons - Windows 10 Home Recovery Kit Part Number L50111-001 For DT PC Model Number 880-1...

 

 

View solution in original post

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1 REPLY 1

‎06-02-2025 02:59 PM

HP Recommended

HP has withdrawn support for the cloud recovery tool for your PC since it is 5 or more years old.

 

You can reinstall W10 for free by making bootable USB installation media with the Microsoft media creation tool from the link below:

 

Download Windows 10

 

After W10 has completed installing, you can install the drivers and available software from the support page:

 

OMEN by HP 880-000 Desktop PC series Software and Driver Downloads | HP® Support

 

Your other option would be to purchase the HP factory recovery image from this vendor at the link below:

 

Computer Surgeons - Windows 10 Home Recovery Kit Part Number L50111-001 For DT PC Model Number 880-1...

 

 

Was this reply helpful? Yes No
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