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HP Recommended
HP Omen Desktop
Microsoft Windows 10 (64-bit)

I recently purchased an HP Omen gaming pre-build. It works great 99% of the time but occasionally, I'd say once or twice a day, the computer stutters. It seems to happen regardless of what I'm doing on the computer at the time. It's happened in games and also just ideal on the desktop. It causes a wired audio glitch and the mouse to stutter and hitch across the screen. The whole system seems to slow down for about a second or two and then it goes away. Any ideas what is causing this?

System Specs:

Windows 11  OS

Ryzen 5 5600G processor

Nvidia RTX 3060 GPU

2 sticks of HyperX DDR 4 ram

500watts copper grade power supply

1TB of M.2 SSD storage

 

11 REPLIES 11
HP Recommended

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

@Matthew55 -- a few possibilities:

  1. a disk-drive that is starting to fail -- reading/writing to a few sectors is taking seconds, instead of milliseconds-- that much "delay" is observable;
  2. background programs "calling home" to check for updates (iTunes, Adobe Reader, Windows Update, et cetera);
  3. automatic file-backup to some "cloud" (Apple iCloud or Microsoft) that is using your Internet connection;

Try launching the Windows "Task Manager", and switching to its "Performance" tab, and then minimizing the window, until the "stuttering". Then, maximize its window, to see the real-time graphs (CPU-busy , disk-drive activity, network traffic) to look for any "spikes".

 

 

HP Recommended

Thank you for the response. My product's serial number is 

HP Recommended

hi

I asked you for the product number, not the serial number which is personal, sorry ..
edit your message then delete it
Your computer is under warranty
possibly made the complete tests:

 Testing for Hardware Failures

I strongly advise you to take advantage of the warranty period
a new computer of this type must work correctly, without having to change anything, or to do a lot of manipulations!
possibly, check and update

https://support.hp.com/us-en/product/omen-30l-desktop-pc-gt13-1000a/2100404772/model/2100404775/trou...

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Who do I contact to take advantage of warranty? I have tried nearly everything and I can't get this to stop happening. Thank you for taking time out of your day to help me. Oh and my product number is 399T3AA

HP Recommended

@Matthew55 -- contact ?

 

See: https://support.hp.com/ca-en

 

and then click "Contact an HP agent for Support".

 

HP Recommended

Hello
as indicated by @itsmyname , you can try to contact HP directly.

https://support.hp.com/ca-en/contact-hp
But check, if you bought the computer elsewhere than at an HP store.
Perhaps it is still possible to return the computer, directly to the seller, and have it replaced, or refunded, to buy another, you can save time, rather than waiting for the repair if necessary.

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Thank you I really apricate the advice. I bought it online through Best Buy and it was shipped to me. Before I take it in for repairs or have it returned I want to try a few more things. yesterday I ran malwarebytes and it removed two things, but the stuttering is still happening. I also uninstalled my graphics driver and reinstalled it and it's still happening. I might boot my computer up with one stick of ram to see if it happens and then if it does, test the other stick. If it still happens then I am pretty much out of ideas and I will try completely factory resetting my computer. If it still happens after than then it must be hardware and I will get the computer replaced. 

HP Recommended

I await your reply

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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