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Locked

‎11-29-2022 09:56 PM

HP Recommended
Product: OMEN by HP Desktop PC - 870-255xt
Operating System: Microsoft Windows 10 (64-bit)

Evening,

 

I recently did a system restore to start fresh on my HP omen. I successfully did in all aspects with one exception the Optical Drive is not being recognized by my OS (windows 10). There is no CD/DVD-ROM drivers under the device manager. Power is still applied and indicated, and discs audibly spin when inserted. Troubleshooting thus far includes...

 

1. Unplugging/Verifying physical connections of optical drive inside tower.

2. Microsoft based CMD prompt to check registry for corrupt files and replace (DISM.exe /Online /Cleanup-image /Restorehealth and sfc/scannow)

3. Updated all drivers/BIOS

4. Uninstalled ATAPI Controller (only one listed) and restarted

5. Followed the registry edit procedures, of note there is a file under ATAPI listed as Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\StartOverride

this seems strange...I did add the recommended controller0 file

6. Verified no upper or lower registry files existed in \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi

7. Ensured IDE not selected in BIOS

 

Each step included subsequent restarts for troubleshooting to take effect, please help!

 

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