HP PC Hardware Diagnostics Failure ID

[Criston_Most_JR]

Hello everyone,

I recently formatted my hard drive using a program on a bootable USB in preparation of reinstalling windows. Now windows will not install on this drive. When I run the HP Hardware Diagnostics to check the drive, it gives me a failure ID. is there any way to look up what this code means?

FAILURE ID : 94PMBR-000AKH-WPQE3F-60U103

Product ID : 1FY88UT

Thank you for your help!

[Paul_Tikkanen · Accepted solution]

Hi:

Below is the failure report generated by the code you posted, minus your PC's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

94PMBR-000AKH-WPQE3F-60U103

OK

0000000000

4/23/21

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

h10032.www1.hp.com/ctg/Manual/c05386798.pdf

After you replace the drive, you can use the HP cloud recovery client utility to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

This package provides the Cloud Recovery Client for supported computer models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud

https://ftp.hp.com/pub/softpaq/sp110501-111000/sp110846.exe

I have attached the instructions to use the above utility below.