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‎05-13-2020 02:47 PM

HP Recommended
Product: HP Envy Phoenix 810-330qe
Operating System: Microsoft Windows 10 (64-bit)

To Whom it may concern:


After running the HP PC hardware diagnostics I received IRQ test failed the code is:   OLGEMG-7B2A45-QFFV7A-88DA13.

(This test will fail if the IRQ configuration is incorrect). After I got this failure code I went to check if my PC was having problems with the IRQ assignments. So I went to the Device manager>View>Resources by type>Interrupt request (IRQ) and I checked for any  problems (yellow circle) but everything is normal in the listing. There is no conflicts.

 

Please let me know what I should do so when I run the P PC hardware diagnostics next time I would not get this IRQ failure.

 

1 person had the same question
1 REPLY 1

‎05-24-2020 09:58 AM

HP Recommended

@Mr_PC, Welcome to HP Support Community!

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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