• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-13-2020 02:47 PM

HP Recommended
Product: HP Envy Phoenix 810-330qe
Operating System: Microsoft Windows 10 (64-bit)

To Whom it may concern:


After running the HP PC hardware diagnostics I received IRQ test failed the code is:   OLGEMG-7B2A45-QFFV7A-88DA13.

(This test will fail if the IRQ configuration is incorrect). After I got this failure code I went to check if my PC was having problems with the IRQ assignments. So I went to the Device manager>View>Resources by type>Interrupt request (IRQ) and I checked for any  problems (yellow circle) but everything is normal in the listing. There is no conflicts.

 

Please let me know what I should do so when I run the P PC hardware diagnostics next time I would not get this IRQ failure.

 

1 person had the same question
1 REPLY 1

‎05-24-2020 09:58 AM

HP Recommended

@Mr_PC, Welcome to HP Support Community!

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.