01-11-2017 07:58 AM
Hi, I'm having trouble getting my battery working. It will randomly guess the percentage of the battery and the computer will shut-down while it says theres 50% battery life. I try the HP support app incuided on my computer to do a calibration, however the battery fail the test. Yes, I did a check on the battery state; it says the battery is fine but I know that is incorrect.
Anyway, I want to replace the battery but there is no infomation on how or were I should take it. Any help doing it or is it impossable?
Solved! Go to Solution.
01-12-2017 09:48 AM
Hi! @watercat0, Thanks for stopping by the HP Support Forums!
I understand that you would like to get a battery replacement for your PC.
I have checked the specifications of your PC since the battery is not a customer replaceable part.
You have to contact HP or HP authorized service provider and get the part replaced.
Please, find the part number for battery mentioned below.
756416-001 2-cell, 30-WHr, 4.15-AH battery (Tablet)
Link to contact HP.
Let me know if this helps!
Have a beautiful day ahead! :)
I am an HP Employee