HP Pavilion 27Q monitors connecting to HP Envy issues

[patan19]

Just bought two HP Pavilion 27Q monitors. Had two monitors connected to my HP Envy before. Both worked as two separate screens with same resolution etc. Cannot get these two monitors to have the same appearance in font size, icon size, etc. as the old monitors did. Old  monitors were one hdmi and another older type connected with the pin connectors. These two are connected one with hdmi and the other with display port. Running Windows 10. How do I get the second monitor to be the same in size etc as the first?

[Echo_Lake]

@patan19

Thank you for posting on HP Forums, Echo_Lake is at your service.  

As I understand, your both monitor has different resolution,  No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

• Was it working fine earlier?
• Have you tried changing the resolution of each monitor?

To fix resolution problems, complete the following steps:

• Restart the computer. If this does not resolve the issue, continue to the next step.
• Press the Auto button on the front of the display to run Auto Adjustment.
• Use the buttons on the front of the display to open the on-screen menu, and select Factory Reset or Default.
• If the display is still incorrect, continue to the next step.
• Find the native resolution of the display. You can find the native resolution in the following places > In the specifications on the box. > In the printed material that came with the web display. > In the product specifications on the HP website.

NOTE: Some common native resolutions are 800 x 600, 1024 x 768, 1440 x 900, 1920 x 1200, and 1680 x 1050. Change the display resolution to match the native resolution using the following steps: In Windows 10, search for and open display settings. Click Advanced display settings and then select the desired resolution. Update your video drivers from the HP website.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Forum.  Have a great day!

[patan19]

Thank you Echo-Lake but I had fixed it myself the following day. It was a simple fix. What angers me is that we called HP service and got the run around and were told that it would cost us $35 plus $14.95 per month for a software service  contract - that it was a software issue. I refused to pay saying I had these computers for two years, they worked with other monitors, and that I never had a software problem and couldn't see how this was a software problem. The rep was insistent that I NEEDED a software contract. I felt we were being churned by this individual and decided to go online with the Community. I appreciate your response but cannot say that it solved my issue since I solved it myself and although I am sure it would have been of some help, I don't want to mislead anyone else who might look to this post.

Thank You,

Pattie

[Echo_Lake]

@patan19

Apologies for the inconvenience caused, I am glad to know that you managed to resolve the issue.

Please reach out again for any further assistance.

Have a nice day ahead.