• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-10-2020 05:40 AM

HP Recommended
Product: Pavilion all in one
Operating System: Microsoft Windows 10 (64-bit)

During an windows 10 update on August 31, 2020  the computer started resetting again and again.   Only Safe mode works, however the START key is unresponsive and the Update & security menu is missing from the control panel.    HP recovery manager runs but is unable to  reset the hard drive.   HP restore also fails with an unknown error.  hp diagnostics uefi  does not find any hardware errors.  

Finally, I am unable to find the Microsoft product key sticker so I can install a whole new windows 10.

The machine was purchased at best buy in 2015

What can I do? 

1 REPLY 1

‎11-10-2020 06:42 AM

HP Recommended

Hi:

 

If you want to try clean installing W10, you don't need the product key because it is in the BIOS of the PC.

 

Make bootable installation media using the media creation tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.