HP Pavilion TP01-1016 locks up and screen goes crazy

[ppburns]

HP Pavilion TP01-1016 desktop occasionally locks up with the screen going crazy (see video)

The system will not respond to keyboard or mouse actions and I cannot remote into the machine. This happens very unpredictably. It can run fine for days, then this will happen. Only a power shutdown and reboot will fix it until the next time.

[itsmyname]

@ppburns -- Windows has "crashed", and has become totally unresponsive. 

It is possible that some of the "video memory buffer" has been overwritten by programming code, or your data (such as elements of a MS Excel worksheet), and the video-adapter is trying to display that "random" collection of bits.

After you restart your computer, run the Windows "Event Viewer", to see if Windows was able to record some information about the "crash" into one of its "log-books".

[ppburns]

I seem to be getting a number of these PCI Express Endpoint messages. I don't know if these are related to the crashes. Is it possible to upload an error log file with the before and after messages?

Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 1/7/2022 8:33:47 AM
Event ID: 17
Task Category: None
Level: Warning
Keywords:
User: LOCAL SERVICE
Computer: KathysDesktop
Description:
A corrected hardware error has occurred.

Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x1:0x0:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_10EC&DEV_8168&SUBSYS_8767103C&REV_16
Secondary Device Name:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID>17</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2022-01-07T13:33:47.8454649Z" />
<EventRecordID>132031</EventRecordID>
<Correlation ActivityID="{81a3b010-1616-4795-ab7c-216376a30f49}" />
<Execution ProcessID="5028" ThreadID="11484" />
<Channel>System</Channel>
<Computer>KathysDesktop</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="ErrorSource">4</Data>
<Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
<Data Name="FRUText">
</Data>
<Data Name="ValidBits">0xdf</Data>
<Data Name="PortType">0</Data>
<Data Name="Version">0x101</Data>
<Data Name="Command">0x10</Data>
<Data Name="Status">0x507</Data>
<Data Name="Bus">0x1</Data>
<Data Name="Device">0x0</Data>
<Data Name="Function">0x0</Data>
<Data Name="Segment">0x0</Data>
<Data Name="SecondaryBus">0x0</Data>
<Data Name="SecondaryDevice">0x0</Data>
<Data Name="SecondaryFunction">0x0</Data>
<Data Name="VendorID">0x10ec</Data>
<Data Name="DeviceID">0x8168</Data>
<Data Name="ClassCode">0x10000</Data>
<Data Name="DeviceSerialNumber">0x1000000684ce000</Data>
<Data Name="BridgeControl">0x0</Data>
<Data Name="BridgeStatus">0x0</Data>
<Data Name="UncorrectableErrorStatus">0x0</Data>
<Data Name="CorrectableErrorStatus">0x0</Data>
<Data Name="HeaderLog">00000000000000000000000000000000</Data>
<Data Name="PrimaryDeviceName">PCI\VEN_10EC&amp;DEV_8168&amp;SUBSYS_8767103C&amp;REV_16</Data>
<Data Name="SecondaryDeviceName">
</Data>
</EventData>
</Event>

[itsmyname]

@ppburns -- did you purchase the HP computer within the last 12 months? If so, contact HP Support to open a claim against the HP Warranty.  HP should repair/replace your computer, at their expense.

Hint: make a complete backup of your Personal FIles, before you send your computer to the nearest HP Service Centre, just in case that they (foolishly) "wipe" your disk-drive, or replace it, before returning it to you.

Be sure to declare that it is an "intermittent" problem. They may (foolishly) start it up, see that it works for 60 seconds, and declare "there is nothing wrong".  Sigh.