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Locked

‎01-10-2024 03:17 PM

HP Recommended

My HP  Pavilion shuts down randomly. I can be using the computer when all of a sudden the screen goes to black, and "shutting down" displays with the circle of dots. I have checked to make sure it's not the screen saver, and have looked at everything I can think of, but cannot figure this out.

Running Windows 11 Home 64 bit with16G memory and an RTX-3090 video card. Boot drive is a TeamGroup 2TB NVME (almost new). 

I also get this message on occasion when I do a normal shutdown:

"The instruction at 0x000000005DD85D4E referenced memory at 0x00000000000000BC. The memory could not be read."

"Click on OK to terminate the program".

 

Any ideas?

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