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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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HP Recommended
HP Recommended
According to the spec for your 690-0067c. system you have cloud recovery
- HP Cloud Recovery Tool (Windows 10 and 11)Learn more
The HP Cloud Recovery Tool is an application developed by HP. It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.
Download tool here Microsoft Store
For further information about this tool, click on the following link. Software-Solutions (3)
There is possibly a problem with the flash drive.
Download the recovery file onto a Windows system that you have admin rights to.
Once it's downloaded you execute the program and it will format the 32 gig flash drive and install the software
You then have to boot the usb drive in the computer you want to restore
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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HP Recommended
The flash drive is good. I can install linux from it just fine. HP Cloud Recovery says my product ID is invalid. Never gets to the point of accessing the flash drive.
HP Recommended
Contact HP about how your system is listed as having cloud backup but the ID is not recognized.
Click here for world-wide contact info
I can provide help for installing windows 10 or even 11 if you have no luck with cloud restore.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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