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‎04-22-2022 12:49 PM

HP Recommended
Product: HP Pavilion Desktop - 550-130z CTO
Operating System: Microsoft Windows 10 (64-bit)

Desktop has been getting slower and slower.  I tried to reinstall Microsoft Edge, but it got hung up . Tried to restart computer, but it gets hung up on please wait and won’t restart.

Category:
1 REPLY 1

‎04-23-2022 08:36 AM - edited ‎04-23-2022 08:37 AM

HP Recommended

Your system specs indicate 16gb, excellent CPU and 7200 RPM drive.   If your system was customized and has, for example, only 4gb of memory the that could be problem.

 

The "please wait" could simply be that a window 10 feature update is attempting to install.  Interrupting an update can be a problem.  I am not privy to microsofts update mechanism but I suspect attempting to reinstall edge can mess with an update.

 

Could also be a hard drive problem.  

 

Can the system boot up?  Possibly 15 minutes of looking at "please wait" is OK but after an hour or three with no indication of hard drive activity then you need to boot into safe mode and try to do a repair.   Post back here in that case.

 

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