HP Pavillion Windows 8

[buff75]

Hello,

My father died last august. I tried to access his PC but i get the following message when i start it: 'the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. TO install windows click OK to restart the computer and then restart the installation.

When I click ok the PC restarts and then the same message is displayed.

How can i do a factory reset without having to enter windows pls?

thanks

[Kuroi_Kenshi]

Hi @buff75,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power off the PC completely.

Turn it back on, and immediately press the F11 key repeatedly (about once every second).

This should take you to HP Recovery Manager.

If prompted, select "Troubleshoot" → then choose "Recovery Manager" or "System Recovery".

Choose the option:

“Restore your computer to its original factory condition” (or similar wording).

Follow the on-screen instructions to reset the PC.

Important: This process will erase all files on the system drive and restore the PC to factory settings with Windows 8.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,