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HP Recommended

IMG_9739.jpeg

IMG_9739.jpeg

Hello, 

 

I bought the HP Pro Mini 400 G9, 8T2Y1ES, Intel i3-12100T, 16GB RAM, 256GB SSD, Intel UHD Graphics 730 for a small business to run as a small server. 

I successfully installed windows server 2022 on it, but there is one remaining issue I am not able to resolve:
In the device manager, there is only one unknown device, for which I am not able to figure out what drivers are needed. I made to screenshots to be attached here and I hope here to find help.

what do I need to do?

 

thanks so much, I love the mini and don't want to switch! 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

Sorry, I didn't check the link when I posted it.

 

Here is a copy and paste of the instructions to install the device I found online:

 

Unknown Device Appears with Hardware ID BTH\MS_BTHPAN After Installing Windows* Server 2019

Resolution

Perform the following steps to install drivers for the unknown device:

  1. Open the Device Manager and double click the unknown device 
  2. Click the Details tab
  3. Click the dropdown and select Hardware Ids
  4. Confirm that the Hardware ID is BTH\MS_BTHPAN
  5. Click the Driver tab
  6. Click Update Driver > Browse my computer for drivers>Let me pick from a list of available drivers on my computer > Bluetooth, then click next (Uncheck the show compatible hardware box if Microsoft doesn't appear on the left side of the window).
  7. Select Microsoft from the Manufacturers list on the left, select Personal Area Network Service from the list on the right
  8. Click Yes on the "Update Driver Warning" dialog that appears, and the driver should install.

 

View solution in original post

6 REPLIES 6
HP Recommended

Hi:

 

The only suggestion I can offer would be to see if following the guidance at the link below works for you...

 

Unknown Device Appears with Hardware ID BTH\MS_BTHPAN After... (intel.com)

HP Recommended

Thanks. I will try it and will reply here. 

HP Recommended

Sorry, the link just shows me the general drivers side. So I don't know what to search for there

HP Recommended

You're very welcome.

 

Sorry, I didn't check the link when I posted it.

 

Here is a copy and paste of the instructions to install the device I found online:

 

Unknown Device Appears with Hardware ID BTH\MS_BTHPAN After Installing Windows* Server 2019

Resolution

Perform the following steps to install drivers for the unknown device:

  1. Open the Device Manager and double click the unknown device 
  2. Click the Details tab
  3. Click the dropdown and select Hardware Ids
  4. Confirm that the Hardware ID is BTH\MS_BTHPAN
  5. Click the Driver tab
  6. Click Update Driver > Browse my computer for drivers>Let me pick from a list of available drivers on my computer > Bluetooth, then click next (Uncheck the show compatible hardware box if Microsoft doesn't appear on the left side of the window).
  7. Select Microsoft from the Manufacturers list on the left, select Personal Area Network Service from the list on the right
  8. Click Yes on the "Update Driver Warning" dialog that appears, and the driver should install.

 

HP Recommended

YOU ARE A GENIUS!!!!

 

Thanks, that helped!!!!!!

HP Recommended

Anytime.

 

Glad to have been of assistance.

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