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- HP Community
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- HP Pro Mini 400 G9 - Server 2022

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03-24-2024 03:36 PM
Hello,
I bought the HP Pro Mini 400 G9, 8T2Y1ES, Intel i3-12100T, 16GB RAM, 256GB SSD, Intel UHD Graphics 730 for a small business to run as a small server.
I successfully installed windows server 2022 on it, but there is one remaining issue I am not able to resolve:
In the device manager, there is only one unknown device, for which I am not able to figure out what drivers are needed. I made to screenshots to be attached here and I hope here to find help.
what do I need to do?
thanks so much, I love the mini and don't want to switch!
Solved! Go to Solution.
Accepted Solutions
03-25-2024 06:32 AM
You're very welcome.
Sorry, I didn't check the link when I posted it.
Here is a copy and paste of the instructions to install the device I found online:
Unknown Device Appears with Hardware ID BTH\MS_BTHPAN After Installing Windows* Server 2019
Resolution
Perform the following steps to install drivers for the unknown device:
- Open the Device Manager and double click the unknown device
- Click the Details tab
- Click the dropdown and select Hardware Ids
- Confirm that the Hardware ID is BTH\MS_BTHPAN
- Click the Driver tab
- Click Update Driver > Browse my computer for drivers>Let me pick from a list of available drivers on my computer > Bluetooth, then click next (Uncheck the show compatible hardware box if Microsoft doesn't appear on the left side of the window).
- Select Microsoft from the Manufacturers list on the left, select Personal Area Network Service from the list on the right
- Click Yes on the "Update Driver Warning" dialog that appears, and the driver should install.
03-24-2024 03:56 PM
Hi:
The only suggestion I can offer would be to see if following the guidance at the link below works for you...
Unknown Device Appears with Hardware ID BTH\MS_BTHPAN After... (intel.com)
03-25-2024 06:32 AM
You're very welcome.
Sorry, I didn't check the link when I posted it.
Here is a copy and paste of the instructions to install the device I found online:
Unknown Device Appears with Hardware ID BTH\MS_BTHPAN After Installing Windows* Server 2019
Resolution
Perform the following steps to install drivers for the unknown device:
- Open the Device Manager and double click the unknown device
- Click the Details tab
- Click the dropdown and select Hardware Ids
- Confirm that the Hardware ID is BTH\MS_BTHPAN
- Click the Driver tab
- Click Update Driver > Browse my computer for drivers>Let me pick from a list of available drivers on my computer > Bluetooth, then click next (Uncheck the show compatible hardware box if Microsoft doesn't appear on the left side of the window).
- Select Microsoft from the Manufacturers list on the left, select Personal Area Network Service from the list on the right
- Click Yes on the "Update Driver Warning" dialog that appears, and the driver should install.