HP Recovery CD

[danielchang]

how to download HP Backup and Recovery Manager? I have an hp 3330 MT OS Windows 7. Thanks

[WAWood]

@danielchang

Hello;

Allow me to welcome you to the HP forums!

Should start out by telling you there is no such thing as an "HP Recovery CD"; instead, the recovery kit is either a set of DVDs (usually 3) or a USB stick.  So, if what you have is only a CD, that can not be used to recover your PC.

Second issue is why you need to install the HP Recovery Manager, as that comes preinstalled on your PC.  It is designed to work solely with the Recovery partition that is preconfigured at the factory.  IF that information got corrupted or is missing, reinstalling the Recovery Manager will do you no good.

So, you need to tell us what happened such that you now need to reinstall the Recovery Manager.

We can proceed when you provide the information.

Thanks

[danielchang]

Dear Support 

My hard disk bad, I bought a hard drive, need to reply to the disc，can you support

Thanks

[WAWood]

@danielchang

Sorry, but we are not HP Technical Support and we have nothing to do with replacing any components in your PC.

To restore your PC to working condition, you need something known as HP Recovery Media.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck