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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- HP Recovery Manager

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10-22-2017 10:52 AM
Hi everybody!
Unfortunately my partition with HP Recovery Manager on it, does not work anymore. I tried to download a new one from the recovery cloud assistant but there is not my model in the list. Were can I find it?
Thank you for your help 🙂
Solved! Go to Solution.
Accepted Solutions
10-22-2017 01:28 PM
Hi IvanDS
All is not lost.
You can still use Windows 10 installation media to repair your PC or reinstall the operating system.
HP provides drivers and other software at the site link in previous reply.
You have a lot more flexibility when using Windows 10 versus older Microsoft operating systems.
You can create Microsoft system images on external media. Then use the Windows 10 installation disk to repair your PC.
You can download and install third party imaging, cloning, and recovery software.
I use Macrium Reflect free edition.
It is good to have the HP Recovery Manager and HP Recovery media but you can get by without it.
Tom
10-22-2017 11:40 AM - edited 10-22-2017 11:42 AM
Hi
Did you make HP Recovery media after purchase?
You could try to create this media now by using Cortana or search in taskbar. Select "Create Recovery Media" from the main HP Recovery Manager menu.
This media would be the only way to reinstall the HP Recovery Manager and the HP factory image on your PC unless you have made a complete system image of your PC using Microsoft backup software or third party imaging software.
It appears HP does not offer Recovery media purchase at your PC's Driver and Software support site.
You could try contacting HP for this media.
Tom
10-22-2017 12:53 PM
Hi Tom,
thank you very much for your answer. I do not have even the Recovery Manager on my computer so I cannot make HP Recovery media. I suppose there is not a solution if I cant download the software from internet.
Thank you anyway!
10-22-2017 01:28 PM
Hi IvanDS
All is not lost.
You can still use Windows 10 installation media to repair your PC or reinstall the operating system.
HP provides drivers and other software at the site link in previous reply.
You have a lot more flexibility when using Windows 10 versus older Microsoft operating systems.
You can create Microsoft system images on external media. Then use the Windows 10 installation disk to repair your PC.
You can download and install third party imaging, cloning, and recovery software.
I use Macrium Reflect free edition.
It is good to have the HP Recovery Manager and HP Recovery media but you can get by without it.
Tom