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HP Restore programmes fail

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HP Laptop 14-bp0xx
Microsoft Windows 10 (64-bit)

My system crashed so I used the HP Recovery tools to back-up my data to an external device and then did a factory reset.


The backed up files are on my external drive together with a Restore.EXE file. When I try and run the file from either the external drive or from files copies to my desktop I get the following error message:


HP Recovery Manager Failed. Error Code = FFFFFF03


Help please!

HP Support Agent
HP Support Agent
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@Pat127 If you used HP Recovery Manager to backup files on your computer, you can use the same program to restore those files. Please note that the restore process can take between 20 and 40 minutes to start. Please do not close the Recovery Manager File Restore Program after starting the restore process.

During the HP Recovery Manager backup operation, a folder was created on the USB storage device, CD, DVD, or hard drive that you specified. Take note of the name of this folder. For example: Backup_2015-05-05 070557. Among the files listed inside this folder is an executable file named Restore.exe.


If you used the Microsoft Backup and Restore Center program to back up your files, you must use Microsoft Backup and Restore Center to restore your files. You cannot use HP Recovery Manager or HP Backup and Recovery Manager to restore files created with Microsoft Backup and Restore Center.

To restore backup files that you created using HP Recovery Manager, follow these steps.

  1. Open the location to which you wrote your backup file, such as your USB storage device or DVD disc, and then copy the folder to a convenient location on your computer, such as your desktop.


(By the end of this article all the issues should be resolved)


P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

I am an HP Employee

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