HP Scan Extended ~ Should I Uninstall?

[Willow1949]

Hi, I'd been having nothing but problems the past year or so with my 15-year old HP Photosmart C3100 All-in-One series printer.  I think it's just too old for my 2-year old computer.  It also appears this old printer is broken with its mechanism.  

When I'd been having problems, I came onto this Support Forum and was advised to install HP Scan Extended which I did but that didn't help at all.

So....today I bought a new HP Desk Jet 2755e printer.  Before I hook up this new printer, should in UNINSTALL the HP Scan Extended?  Thanks so much for any help someone can give me.  

[Dragon-Fur · Accepted solution]

@Willow1949 

Yes, you can uninstall the HP Scan Extended software.

You won't need HPSE - the Full Feature Software / full driver software includes HP Scan (a newer version).

Uninstall the HPSE from Control Panel > icon view > Programs and Features

Wait a minute - after the software is uninstalled, Restart the computer and log in.

Video Help to install the Full Feature Software / full driver printer software

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

What if you miss HPSE?

What if it really does have something you want that you don't have in the new HP Scan?

It won't hurt to install HPSE after your printer software has been installed.

The "call" to the HPSE is a separate folder location and the two HP scan programs should not "trip over each other".

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2755e All-in-One Printer 

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

 HP+ Printers – HP Store / Information

 HP+ Printers

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

[Willow1949]

Thanks so  much Dragon-Fur, I uninstalled the HP Scan Extended successfully.

I did the HP installation process on my new HP 2755e Printer half an hour ago.  It all processed & installed perfectly.

But now when I print a copy there is nothing showing on the copy paper, it's just blank.  Do you know what I'm doing wrong?  I'd sure appreciate your help and anyone else's.  

[Dragon-Fur]

@Willow1949 

You are welcome.

I am glad the question / issue is resolved.

New  Question

Note:  Copy and Print are two entirely different operations...

Are you actually using Copy on the printer

If yes, use this guide:

Make copies with an HP printer

Note that this printer lacks a control / display panel - Copy is very basic.

If you need to make changes to paper / size / other settings, it is necessary to Scan from the printer software / printer application on your computer.

or

Are you asking about Printing

If yes questions is about Printing...

When you installed the printer software, did you happen to print a test file (last part of the installation)?

That is, can the printer print at all?

Is the printer aware of the paper loaded in the tray (paper size and type)?

Are the Printing Preferences - Shortcut and options selected?

======================================================================

Load the paper according to the instructions in the User Guide -   Starting on Page 12

Alert the printer to the paper to be used - User Guide - Page 16

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

Next,

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

Example - Printing Preferences - Shortcut - "Everyday Printing"

9025_Printing_Preferences_Everyday_3

=========================================================================

Next,

Adjust the settings in the software / application you are using to view and submit the job to the printer.

Example

HP Smart - Simple Photo Print - A4

HP_Smart_W10_Border_Print_A4_1

==============================================================================

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check the Box Get the App

Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

 ===================================================================

Things to learn and know about your new printer - Videos

"Technology Tips" DeskJet 2700

HP DeskJet 2720 | 2752 | 2755 series printer : How to print a 2 sided document 

HP DeskJet 2720 | 2752 | 2755 series printer : How to print a 2 sided document

HP DeskJet 2720|2752|2755 AiO printer: Unbox, Setup, Connect network, Load paper Scan alignment page

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Willow1949]

Thanks so  much Dragon-Fur for your detailed post and for tying to help me.  I'd meant to say that I only use my printer to print and NOT to make copies.  Yes, the new printer is indeed printing, I printed off a Printer Information Page and an Alignment Required For Best Print Quality page, they printed perfectly.  

In my Printer Settings on my HP computer it shows the following ~ Driver is unavailable ~ HP Smart Printing Error ~ App available for this Device, This Device is working properly.  

Could you please tell me exactly what I need to do to print something like an email.  Here's what I do ~ I call up the email and click print at the top of the page.  But nothing happens, it just goes to my print queue so I cancel it from the print queue.  

Do I have to access something on my apps?  On my Printer Information Page is says my printer is connected to the wireless network, signal strength is excellent, and then says the printer is not connect to the internet.  

I'm totally baffled, can you tell what I'm doing wrong?  Thanks so much.  

[Dragon-Fur]

@Willow1949 

You are welcome.

At this point we are a long ways from the original question.

That is not a problem - the original question is answered.

New Question

I am sorry you are unable to uninstall > clear > install the printer software.

There are generally solutions to the "driver unavailable" issue -

It sounds like the existing printer software is perhaps stuck and needs a push to uninstall it completely to make room for a fresh installation.

Instead of continuing in this subject ...

If you would do so, please start a new Post / Question

Why?  Clarity - for every question / subject, many people watch for and read the answers.

Start with a new subject - perhaps "DeskJet 2755e - Driver Unavailable".

Start the new question in a Printer board

How to start a new Question:

Open a board in which to place your question

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/bd-p/Software

Scroll to the bottom of the page and click "Ask the Community"

I will monitor .

When / If I see the new question, I'll answer.

We do have other Experts and volunteer agents, too.

Short version - Reinstall

Uninstall the existing Full Feature Software / full driver printer software

Restart the computer and log in

Check for the printer in all the places where it might not have been removed - Devices and Printers, for example.

If you find the printer still listed, Right-Click and Remove the entry.

Restart the computer and log in.

Install a fresh copy of the full driver printer software

Restart the compute and log in

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"