HP Slimline Desktop - 270-p013wb

[debby77mizzles]

DISK DISK ERROR 301 HAS A BLACK SCREEN WITH A BLUE BOX  RANTHE FE AND IT SAID THE HARD DRIVE FAILED

[NonSequitur777]

@debby77mizzles,

Welcome to our HP User Forum!

As the "HARD DRIVE FAILED" message suggested, the "DISK ERROR 301" message typically indicates a problem with the primary (boot) drive in your HP Slimline Desktop. This error suggests that there may be an issue with the drive's hardware or its connection. It is important to address this problem as it may lead to data loss or further damage to the drive.

The black screen with a blue box could be related to the error message or a separate issue. Without additional information, it is difficult to determine the exact cause.

To resolve this problem, you can try the following steps:

1. Restart the computer: Sometimes, a simple restart can fix temporary issues. Power off your computer completely, wait for a few seconds, and then turn it back on.

2. Check the hard drive connections: Ensure that all cables connected to the hard drive are secure and properly seated. If any cables are loose or disconnected, reconnect them firmly.

3. Sounds like you already did this: run a hard drive diagnostic test: Many HP computers have built-in hardware diagnostics. Restart your computer and tap-tap-tap the F10 key to enter the BIOS or diagnostic menu. Look for an option to run a hard drive test or diagnostics. This test will check the health of your hard drive and provide information about any errors or failures.

4. Backup your data: If your computer manages to boot up, it is crucial to back up your important data immediately. Use an external storage device or cloud storage to create a backup of your files.

5. Replace the failing/failed drive: If your drive has indeed failed, it will need to be replaced. If your computer is still under warranty, you can contact HP support for assistance. Otherwise, you may need to purchase a new hard drive and install it yourself or let me know if you need assistance to reinstall Windows.

Hope this was helpful.

Kind Regards,

NonSequitur777