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03-17-2020 08:43 AM
I have an HP wireless mouse, and just recently when i use the scroll wheel in the middle of the mouse, it seems to scroll up and down really weird. Sometimes when I scroll up, it scrolls down the page, sometimes a little bit, and sometimes a lot. Same goes for when i scroll down.
Any help would be greatly appreciated
03-19-2020 09:42 AM
Welcome to HP Community
I have gone through your Post and would like to help
Have you tested the mouse with other Notebooks or computers?
If the issue persists with other computers, then it's likely to be an issue with the scrolling mechanism in the Mouse
I would suggest to contact HP Support for replacement mouse
Click on this link -www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
03-20-2020 01:12 AM
The problem that i have an all in one computer and the usb device for the mouse is built in so i can’t try on on other computer.
and now in my region is everything close coz of corona virus and i meed this mouse.
i found on the community for other mouse model that i should clean the wheel with alcohol but the problem with my mouse that i can’t open it to clean it , i don’t find any screw.
so if you have any idea to open it please help me.
03-21-2020 04:06 PM
😊 Every mouse or Keyboard can be opened by removing the Screws. But since HP does not recommend customers to open up Mouse and Keyboard, that is why there is no Manual regarding the same.
You can remove the screws and open up the Mouse but please note that you might damage it. Since it's out of warranty, then no harm in trying since it's not even workign right now
I Am An HP Employee
05-19-2020 10:42 AM
I have the same problem and am quite sure it's just the scroll wheel gunked up. I do not see any screws and understand that my warranty would be voided (it's out of warranty anyway) but could anyone here give me a hint as to where there might be a screw? I don't see any screws when I lift the arch to change batteries.