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Willow1949
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Solved!

HP Support Assistant Icon On My Computer

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HP 22-c0039 All In One Desktop
Microsoft Windows 10 (64-bit)

Can someone help me with this please?  The HP Support Assistant Icon at the bottom of my computer is showing a red colored 1 and when I click it it says "Important Action Needed".  

Then when I go into my HP settings it shows no messages available and that Software & Drivers are up-to-date having been updated earlier today.  

Perhaps this 1 Action Needed message will disappear after I do my before-bed shutdown on my computer?  Thanks for any help someone can offer me.  

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The_Fossette
HP Support Agent
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Message 2 of 8
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@Willow1949,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the HP support assistant icon shows notifications however, when you open HP support assistant there are no notifications.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall HP support assistant from your computer and then download and install it from the below link and check if it helps.

 

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,590
Message 2 of 8
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@Willow1949,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the HP support assistant icon shows notifications however, when you open HP support assistant there are no notifications.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall HP support assistant from your computer and then download and install it from the below link and check if it helps.

 

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Willow1949
Author
Level 2
22 13 0 1
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Thanks very much, Fossette, for your suggestion.  I'm a bit afraid to uninstall the HP Support Assisant and then download it because I'm not at all swift when it comes to computers.  But I'll recheck your suggestion if this continues on.  I think that what may happen is that when I get notifications from HP Support Assistant for things like installations and after I click into them that the exclamation mark will disappear.  Remains to be seen, eh 😉  Have a great 2020!  

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The_Fossette
HP Support Agent
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29,155 29,140 1,953 2,590
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@Willow1949,

 

You're welcome!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Willow1949
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Here's something interesting I just found when I went into the HP Virtual Agent seeking help.  It said ~  Not all updates are necessary, some are simply recommended.  You do not have to download and install all updates.  However, if you do not, the exclamation mark will continue to show on the HP Support Assistant Icon.  

 

I'm not comfortable installing "optional" updates because I had so many problems with my previous computer so I like to keep it simple.  I only use my computer for emailing and doing Google Searches.  And I don't use any audio my being hearing impaired.

 

Any feedback, Fossette?  Thank-you.  

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praveen196
HP Support Agent
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@Willow1949

 

Thank you for the information.

 

Let me explain the driver's updates are very important. On your computer hardware parts needs a proper driver. 

 

I would suggest you keep update the windows update and HP support assistance drivers update.

 

If you are unable to update the driver's update from the HP support assistance. You can manually visit our HP website and download the drivers and update them.

 

I hope you understand.

 

Have a nice day!!

 

 

 

Willow1949
Author
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22 13 0 1
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Thanks very much for your suggestions, Praveen.  I'll do that ~ keep the windows update and HP Support Assistant updated.  

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praveen196
HP Support Agent
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@Willow1949

 

You are most welcome.

 

In the future, If you have any other concerns. Please get back to us. We will assist you.

 

Cheers!

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