• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-31-2025 01:19 PM

HP Recommended

Hi @TeresaM19,

 

Thank you for the update and for sharing your observations. Since the issue doesn’t occur on your laptop, it does suggest that the behavior may have been introduced after the desktop repair, as you mentioned.

 

At this stage, if the taskbar badge is only a visual nuisance and all functions are otherwise working normally, it’s safe to simply hide or unpin the icon as you’ve done. However, if you’d like us to look deeper, the next step would be to:

Completely uninstall HP Support Assistant and HP Support Solutions Framework from your desktop.

Restart the system.

 

Download and install the latest version of HP Support Assistant fresh from the official HP site.

This will ensure any corrupted settings from the repair are cleared out.

If you prefer not to do this right away, that’s perfectly fine too, the workaround you’ve applied won’t affect your system’s performance.

We appreciate your patience and detailed feedback. Please let us know if you’d like to continue troubleshooting or if you’re comfortable leaving it as is.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎08-31-2025 01:56 PM

HP Recommended

Reinstalled the HP Support Assistant App

Restarted the computer, but as soon as I signed in the message icon returned.

Will leave my desktop computer as it is, without signing in and use the laptop for updates as well as the printer.

Many thanks for your help and advice.

Teresa 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.