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Locked

‎07-20-2017 04:14 PM

HP Recommended
Product: HP t310 Zero Client TC

Hi,

 

I have just received a HP T310 which is password locked and I'm looking for a way to factory default it.

 

Unlike other thin client platforms, HP didn't post any USB recovery image for this model.

 

Web interface has been disabled.

Factory default hotkey has been disabled.

 

I have even opened it up hoping to remove battery but there isn't any coin battery inside.

Other connectors that I can see inside are 4-pin RS232, 10-pin SPI-Flash, 6-pin MCU header.

Appreciate if anyone knows what else can be done to recover this device.

 

Note to HP Support

The forum state to contact HP support and they will help you provide the needed information to receive a Challenge Code to unlock the system and if need USB recovery image

 

Regards.

 

 

1 person had the same question
1 REPLY 1

‎09-07-2017 01:26 PM

HP Recommended

> ‎07-20-2017 04:14 PM               

 

Since nobody on this "user-to-user" forum has responded for a long time, my suggestion is to scroll down-and-left on this web-page, to see:

 

About us
Contact HP
Careers
Investor relations
Sustainability
Newsroom
Accessibility

 

and to click that hyperlink, to make "official" contact with HP.

 

 

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