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‎07-12-2022 04:23 AM

HP Recommended
Product: HP All-in-One PC 24-df1000i (1W762AV)

OS CRASHED IN HP ALL-IN-ONE PC, WINDOWS BOOTING ISSUE, AS THE HP TECHNICAL TEAM WAS UNABLE TO SOLVE THE SAME FOR LAST 3 WEEKS THOUGH THE PC IS UNDER WARRANTY. 

Category:
2 REPLIES 2

‎07-12-2022 05:20 PM - edited ‎07-12-2022 05:33 PM

HP Recommended

Hello

 

The forum probably can't help if HP Support can't fix the problem. You are also not providing any details for forum analysis. Generally one looks at hardware first. Good hardware suggests looking at operating system integrity and system temps. Then, maybe you back up data if possible and reinstall the factory operating system. If reinstalling the operating system does not fix the problem then you must have a hardware problem.

 

HP Support should look at factory hardware service if software/operating system corruption troubleshooting does not help.

 

Request HP factory warranty service.

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‎07-14-2022 01:46 AM

HP Recommended

We have tried to reinstalling the operating system but it does not fix the problem

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