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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- HP TouchSmart 610-1130f Desktop PC Recovery Media or ISO

Create an account on the HP Community to personalize your profile and ask a question
12-18-2018 08:33 AM
Dear HP Community,
I am seeking the recovery media or an ISO I can download and load to a USB stick. HP's website has no download available and 3rd parties are wanting 21 dollars + shipping for copies of the recovery media.
A windows 10 recovery USB simply causes the HP to shut down whenever I try to install the OS onto the shiney new hard drive. Any help would be appreciated as it would be much simpler to install from the System Recovery media as defined by HP. The Windows 7 OS (Modified by HP) is not available through Microsoft.
Sincerely,
Mr_Charlie
12-19-2018 09:10 AM
Thank you for posting on HP Forums,
Echo_Lake is at your service.
I understand you are in need of support,
And to help you out, I'm sending out a Private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
ECHO_LAKE
I am an HP Employee