HP Touchsmart 310 stuck in sleep mode

[chad019]

Hi. I hope someone could help me fix my problem. I have this HP Touchsmart 310 and I put my computer on sleep mode for 5hrs but then I wont open again.. I tried moving my mouse, I tried clicking my keyboard, I unplugged it and even restarted my pc but nothing happened. The only thing thats working is the fan inside it. Please help me. 😞

[A4Apollo · Accepted solution]

Hey there! @chad019, 

Are you able to boot into BIOS or F2 page from the PC?

Please share the product number of the PC to assist you better.

Try the steps recommended below.

Many startup errors and other problems can be resolved by a hard reset, which decreases the amount of power stored in hardware components.

Shut down the computer, then disconnect the power cord from the rear of the computer.

Press and hold down the power button for at least 10 seconds, then release it. The power light indicator might turn on briefly then go out.

Reconnect the power cord, then turn on the computer to confirm if the issue is resolved.

Try updating the BIOS on the PC to the latest version.

Update the BIOS using this link. Click Here

Also, you can update other drivers on the PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Try few steps recommended below.

Disable Hibernation
Press the Windows (Image: icon_Windows_key.png) key and the letter X on your keyboard at the same time.
Select Command Prompt (Admin) from the menu that appears.
Click Yes to allow the app to make changes to your PC.
Type powercfg/h off and press Enter.
Restart your computer.

Run the Windows Power Management troubleshooter.
Type troubleshooting in the Windows search box and press Enter.
Select Troubleshooting (control panel) from the list of search results.
Click System and Security.
Click Power.
Click Next to run the power management troubleshooter.
Click Close when the troubleshooter completes.
Restart your computer.

Right-click on the Windows icon present at the bottom left side of the screen and select Settings.
Once in the Settings, select the menu of System present as the first entry at the top left side of the screen.
Choose the menu of Power and Sleep from the list of options at the left pane in the screen.
Now at the top right side, you will find an option as Advanced power settings. Click it.
Choose the option “Choose what the power buttons do” from the list of options available on the left side of the screen.
Now you will be seeing a menu like this. Make sure that you apply these changes to both the options (On battery and Plugged in)
When I press the power button: Hibernate

When I press the sleep button: Turn off the display

When I close the lid: Sleep

Click on “Save Changes” at the bottom of the screen and navigate back to the previous page.

Now click the option “Choose what closing the lid does”.

Make sure that you apply these changes to both the options (On battery and Plugged in)
When I press the power button: Hibernate

When I press the sleep button: Turn off the display

When I close the lid: Sleep

Click on “Save Changes” at the bottom of the screen and navigate back to the previous page.

Now navigate to the main Power Options menu. Here you will see different plans available on your computer (Balanced, High Performance and Power saver etc.). Select the one you are using and click on “Change plan settings” present in front of it.
A new window will appear. Navigate to the near bottom and click on “Change advanced power settings”.
A small new window will appear in front of you. Navigate to the near bottom and select “Power buttons and lid”. Apply these changes to both the conditions (On battery and Plugged in).
Lid close action: Sleep

Power button action: Hibernate

Sleep button action: Turn off the display

Press Ok to save changes and exit. Restart your computer for the changes to take place and check if the problem has been solved.

Let me know how it goes!

Have a beautiful weekend ahead! 🙂

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