HP Touchsmart System Crash/Wipe

[Davidoricardo]

Ok so, cumulative update to my aging PC and then I find it has reset my PC. New Edge etc as has happened before only this time all my C drive has NO content!!!! (Except for program files) No files No Downloads nothing!!!!! Panic in the streets. Tried rebooting. Goes through a few whirls only to get the same thing. Only it also will not recover either, The system recovery will not operate. D drive is there and has content but the system restore will not work through the PC. Of course I would have the option of removing the hard drive but I wondered if anyone else has had similar issues with the latest updates or do I just use my USB drive to boot from cold or is this a virus issue? I really would like to understand why this is happening rather than consign it to just another problem Many thanks in advance. I should mention that all my desktop icons are in place but my add ons such as VPN have disappeared....its rather like a fresh new PC set up

[ub6424]

Hello @Davidoricardo 

Sorry to hear that you are having problems ... 

(1) Check your hardware !

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Please report your results ( pictures, error messages )

best regards

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