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Microsoft Windows 10 (64-bit)

Ok so, cumulative update to my aging PC and then I find it has reset my PC. New Edge etc as has happened before only this time all my C drive has NO content!!!! (Except for program files) No files No Downloads nothing!!!!! Panic in the streets. Tried rebooting. Goes through a few whirls only to get the same thing. Only it also will not recover either, The system recovery will not operate. D drive is there and has content but the system restore will not work through the PC. Of course I would have the option of removing the hard drive but I wondered if anyone else has had similar issues with the latest updates or do I just use my USB drive to boot from cold or is this a virus issue? I really would like to understand why this is happening rather than consign it to just another problem Many thanks in advance. I should mention that all my desktop icons are in place but my add ons such as VPN have disappeared....its rather like a fresh new PC set up

1 REPLY 1
HP Recommended

Hello @Davidoricardo 

 

Sorry to hear that you are having problems ... 

 

(1) Check your hardware !

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

 

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

 

Please report your results ( pictures, error messages )

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset ...
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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