• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

Ok so, cumulative update to my aging PC and then I find it has reset my PC. New Edge etc as has happened before only this time all my C drive has NO content!!!! (Except for program files) No files No Downloads nothing!!!!! Panic in the streets. Tried rebooting. Goes through a few whirls only to get the same thing. Only it also will not recover either, The system recovery will not operate. D drive is there and has content but the system restore will not work through the PC. Of course I would have the option of removing the hard drive but I wondered if anyone else has had similar issues with the latest updates or do I just use my USB drive to boot from cold or is this a virus issue? I really would like to understand why this is happening rather than consign it to just another problem Many thanks in advance. I should mention that all my desktop icons are in place but my add ons such as VPN have disappeared....its rather like a fresh new PC set up

1 REPLY 1
HP Recommended

Hello @Davidoricardo 

 

Sorry to hear that you are having problems ... 

 

(1) Check your hardware !

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

 

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

 

Please report your results ( pictures, error messages )

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.