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‎05-31-2023 12:32 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello:

I have 4 HP USB 3.0 128GB Flash Drives x755w. The hardware had been in storage. When I plug the drives(s) into a USB port on any of the laptops and PC's I have they are not recognized. I tried using a Windows 10 (PC/Laptop) and an older Windows 7 (PC.....Yes I realize Windows 7 went EOL January 20, 2020). I found a link on the HP.com website for the x755w 128 GB Flash Drive Firmware Issue. I checked the Lot#'s for the drives and they all appear to need the update. Can you send a valid link so that I can download the software to fix the firmware issue with the 4 USB drives. If devices cannot be flashed/fixed, will need an RMA to return the devices for replacements.

Thank you for the time and consideration - R.D. Mullins 

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