HP USB-C G5 Essential Dock Power Issue

[ATWasHere18]

So my docking station was working for a few months then one day the dock stopped working. The LED under the dock was flashing white. I unplugged it for a while then plugged it back in and still the same issue. Is this a power problem or is it a loose connection or something?

[Raj_05]

Hi @ATWasHere18,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

A flashing white LED on the HP USB-C G5 Essential Dock can indicate a few different issues. Here are some potential causes and troubleshooting steps.

Power Supply Issue:

• Ensure the power adapter is securely connected to both the dock and the power outlet.
• Try using a different power outlet.
• Check if the power adapter is functioning properly by testing it with another compatible device.

Connection Issue:

• Make sure the USB-C cable is securely connected to both the dock and your laptop.
• Inspect the USB-C cable for any visible damage. If possible, try using a different USB-C cable.

Firmware/Driver Issue:

• Ensure that the firmware and drivers for the docking station are up to date. You can find the latest updates on the HP support website.

Overheating or Internal Fault:

• If the dock was in use for an extended period, it might have overheated. Unplug it and let it cool down for a while before plugging it back in.

To further narrow down the issue, try the following:

• Test with Another Device: Connect the dock to a different laptop to see if the issue persists.
• Test Without Peripherals: Disconnect all peripherals (monitors, USB devices, etc.) from the dock and see if the LED behavior changes when only the power adapter and USB-C cable are connected.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support