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‎06-04-2024 02:21 AM - edited ‎06-04-2024 02:21 AM

HP Recommended

hello HP support team, 

 

I have an issue with my G5 essential dock station, it doesn't open, while the power supply is working and the white LED turns on but in low brightness, the power button doesn't light up I tried to change the cable and power supply, but I don't work .

Thank you 

 

Category:
2 REPLIES 2

‎06-04-2024 03:04 AM

HP Recommended

@8l22286b93cefc 

 

The white light on the top will light up when you connect it to a compatible computer. You can use that switch to turn your machine on (give it is compatible). When your machine is off, that light stays off.

 

Regards.

BH
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‎06-05-2024 12:12 AM

HP Recommended

I tried different devices and still the dock station doesn't open, I need to know if there is any action required to turn it on 

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