HP Victus 15L TG02-0325M 59A32AV

[lightoptikforce]

I did a clean install of windows 11.I installed the omen gaming hub software to control the RGB on the front of my Desktop. I also installed the Omen gaming hub SDK as well. In the Gaming hub the model is showing a generic HP pc not the Victus model i have. My friend has a similar model and his has a Victus profile.

[Nal_NR]

Hi @lightoptikforce,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To address the issue with your HP Victus 15L TG02-0325M not showing the correct model in the OMEN Gaming Hub and instead displaying as a generic HP PC, follow these steps:

Step 1: Verify OMEN Gaming Hub and SDK Installation

Uninstall OMEN Gaming Hub and SDK:

• Go to Settings > Apps > Apps & Features.
• Find OMEN Gaming Hub and OMEN Gaming Hub SDK.
• Uninstall both applications.

Restart Your Computer:

• Restart your computer to ensure all remnants of the previous installations are removed.

Download the Latest Version:

• Go to the OMEN Gaming Hub page on the HP Support website.
• Download and install the latest version of the OMEN Gaming Hub and OMEN Gaming Hub SDK.

Step 2: Update BIOS and Drivers

Update BIOS:

• Go to the HP Support page and enter your model number (HP Victus 15L TG02-0325M).
• Download and install the latest BIOS update if available.

Update Drivers:

• On the same support page, download and install the latest chipset and RGB control drivers for your model.

Step 3: Check Windows Updates

1. Check for Windows Updates:
   • Go to Settings > Update & Security > Windows Update.
   • Click Check for updates and install any available updates.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @lightoptikforce,

Please find the next set of steps below. 

Step 4: Configure OMEN Gaming Hub

Open OMEN Gaming Hub:

• After reinstalling, open the OMEN Gaming Hub.

Set Up Your Device:

• Navigate to the Settings or Device section within the OMEN Gaming Hub.
• Look for options to set or configure your device model. Ensure it's set to your HP Victus model.

Step 5: Verify SDK Installation

1. Ensure SDK is Properly Installed:
   • Check that the OMEN Gaming Hub SDK is installed correctly.
   • Open the Device Manager (right-click on the Start button and select Device Manager).
   • Expand the Software Components section and verify the OMEN SDK component is listed.

Step 6: Reset OMEN Gaming Hub

1. Reset OMEN Gaming Hub Settings:
   • In the OMEN Gaming Hub, navigate to the settings menu.
   • Look for a reset or default settings option to reinitialize the app settings.

If the issue persists, contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.