• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Z2 Tower G5 Workstation RCTO Base Model
Microsoft Windows 10 (64-bit)

I work in a company, where we are trying to install model HP Z2 G5. We are having a lot of difficulties to install this model, we have already tried in 2 depoyment image applications, we added the HP WinPE Driver Pack drivers and other drivers to the boot image as the vendor's instructions, the installation doesn't even start.

 

Unable to pass boot critical driver part,  we always get the error at the end in C:\Windows\panther\setupact.log" we get: “[0x0640ae] IBSLIB PublishMessage: Publishing message [Windows Setup could not install one or more boot-critical drivers. To install windows, make sure drivers are valid, and restart the installation”".

 

This problem is happening with this specific HP model (HP Z2 Tower G5 Workstation RCTO Base Model), we have already tried others HP models like HP Z2 G4 Tower Workstation, HP Z240, and were able to successfully install.

 

Do you have any idea how we can overcome this situation?

 

Thank you very much,

5 REPLIES 5
HP Recommended

@brunoms -- can you move the disk-drive from the G5 into a G4, and partially install Windows onto the disk-drive.  By "partially", I mean that when the Windows Installer shows "system will restart in 30 seconds", do a "hard" power-off of the G4. Then, move the disk-drive back to the G5, and let Windows restart, and complete the installation.

 

HP Recommended

Good morning, thank you for the answer @itsmyname, the machine is physically distant so it is complicated to do this test. This test will have to wait when i´m close to the machine.

 

thank you,

HP Recommended

Hello,

 

This particular hardware model has PCI NVMe disks. we tried to add the iaVROC.inf driver with no success.

 

We already try a lot of tests with boot images \ drivers, ate the end the always the same message C:\Windows\panther\setupact.log "Windows Setup could not install one or more boot-critical drivers. To install windows, make sure drivers are valid, and restart the installation".

 

Does anyone have more ideas?

 

Thank you very much.

HP Recommended

@brunoms -- Does anyone have more ideas?

 

Is it possible that the device (DVD? USB?) that contains the "Windows Installer" is corrupted, such that errors occur when reading from the device?

 

Which "Windows Installer" are you using? One supplied with your HP computer? 

One that you downloaded from Microsoft, a long time ago, that might be missing some device-drivers that the latest release of Windows has added?

 

Have you run an extensive RAM-tester, such as a bootable one from www.MemTest.org 

to confirm that "bad" RAM is not the cause of your issue?

Or, removed the RAM, and then insert other sticks of RAM?

 

 

HP Recommended

Thanks for the answer @itsmyname

I'm using Windows Deployment Services to install the machine.

The version being used it was downloaded from Microsoft but is not the latest. (but work with other models).
I will download the latest version and test.


Thank you very much for your support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.