• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-16-2025 03:31 PM

HP Recommended

I cannot update my product list.  The add product to my profile will not accept the serial number of my new product.  The product is a Z2-G9 workstation SN:MXL4513B15  Product# A1QH6UA

It was received on 15 March 2025.

Category:
1 REPLY 1

‎03-16-2025 05:59 PM

HP Recommended

They won''t accept my serial number or other numbers also. I'm starting to think that it's because I have to use a different computer to register my new computer.  My new HP won't pull up my monitor, so I can't see anything, it's black.  That's why I have to try use a different computer to register my new computer on.  But like you, it won't accept my serial number also.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.