-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- HP Z2 mini G4 Starts but Black Screen

Create an account on the HP Community to personalize your profile and ask a question
09-10-2024 11:48 AM - edited 09-10-2024 11:48 AM
Dear people
I have a HP Z2 Mini G4 workstation. Upon starting the computer, it appears to boot up normally and passes the HP Sure Start phase. However, the screen then goes black and does not display anything from Windows. I have run the most extensive system diagnostics, and no errors were found. However, in the BIOS event log, I noticed an error marked around the time of my last system restart: "2E1 - memory size error." I am unsure if this is the cause of the issue.
Could you please assist me with this? This workstation is essential for my work.
Thanks in advance,
09-19-2024 12:20 AM
Dear all
I finally managed to solve the issue. I updated the BIOS and then I was able to enter the Windows startup part by solving problems. After trying to make the system do it by itself, it didn't succeed and what I did was restore to a recovery point before the day it failed (it seems like an update). After this I was able to enter Windows normally and I saw that the C drive was quite full (30 GB of 500GB free) and what I did was free it up because it could be that in the last update it ran out of space and the system was bugged.
I hope this helps someone.