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HP Recommended
Microsoft Windows 7 (64-bit)

I have chosen to reform my used (ebay purchased) Z800 desktop. I have tried profusely to complete all of the win 7 64 updates, and no matter what I do, I get the same error message ("....801). I will reformate using win 7 64 bit sp 1 disc and then go through the process of updating the drivers using the hp website support downloads. Is there a way for me to order a driver disc to possible save some time?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

If you live in the USA/Canada, call HP at this number to order a set of recovery disks.

 

1-800-334-5144

 

Here's the catch...on HP business PC's (at least all of the ones I owned or have owned), you get a set of 2-4 disks that you have to install in order, and they install the operating system and drivers automatically.

 

In other words, there isn't a separate operating system disk and driver disk.

 

A set normally costs around $10 delivered by first class mail.

 

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

If you live in the USA/Canada, call HP at this number to order a set of recovery disks.

 

1-800-334-5144

 

Here's the catch...on HP business PC's (at least all of the ones I owned or have owned), you get a set of 2-4 disks that you have to install in order, and they install the operating system and drivers automatically.

 

In other words, there isn't a separate operating system disk and driver disk.

 

A set normally costs around $10 delivered by first class mail.

 

 

 

HP Recommended

Thank you, very much! I will attempt to purchase the discs as indicated.

HP Recommended

You're very welcome.

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