HP account

[Zygfryd]

Hi guys!

My problem is that: there are several devices on the support page - 1laptop and 5 printers, while on the HP Smart website there is only a laptop and the HP Smart application shows only 1 printer.

The same login and password everywhere.

- What's the matter? How to synchronize it?

[Dragon-Fur]

@Zygfryd 

Welcome to the HP English Community --

IF I understand what you are asking, the following might help explain what is happening --

The HP Account and HP Smart accounts are separate --

The accounts do not "sync" and are used for separate purposes.

====================================

- HP Account -

The Dashboard includes your registered devices - computers and printers.

Some of these might be new and others might be older -- some of the devices might be no longer in your care.

-------------------- --------------------

HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

Scroll to the bottom of the web page to change the region.

HP My Devices list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

HP_Account_Dashboard_8

====================================

- HP Smart / (formally HP Connected) -

The "My Printers" list is comprised of those printers that you have added to the HP Smart account.

This account is used to add / manage access to ePrint and / or Print Anywhere

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Account Dashboard

How the Webpages are formatted depends on whether at least one of the printers is enabled for HP+ and / or is eligible for Print Anywhere.

General Examples - HP Smart / HP Connected - Printer Management

HP_Smart_Connected_Edit_ePrint_Address_5HP_Smart_Connected_HP _Printer_Options_3

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Zygfryd]

Thanks for the information, but it does not explain that the HP Smart application shows the printers and the HP Smart website does not.

[Dragon-Fur]

@Zygfryd 

Different animals.

HP Smart app is not the same code as HP Smart / HP Connected or the HP Smart Dashboard.

They are not meant to do the same things.

I think there was never any intention that one be a reflection of the other.

?

I suppose, too, that I could be missing the point.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"