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Locked

‎03-29-2020 10:49 AM

HP Recommended
Product: Hp p 6000 series
Operating System: Microsoft Windows 10 (64-bit)

After doing after doing a Microsoft update I've been locked out of my computer. The only screen that comes up says HP admin and the password is incorrect I've tried calling The Geek Squad Microsoft and HP. I tried rebooting we even tried to wipe the computer and it wouldn't even let me do that without my administrative password which I don't have and I don't even have a disc for it. Thank you

1 REPLY 1

‎03-29-2020 05:05 PM

HP Recommended

@Sllmarks 

We are not permitted to assist you with password issues.

 

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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