HP all-in-one fails to send windows security code plus reset windows pin after update

[RileyAJ]

I purchased my HP all-in-one two months ago. The latest issue with this computer has been the fact that after a Windows update yesterday, it has wiped my Windows PIN and demands I re-set it. It goes to log me in to windows but then a second screen demands I send a security code. I have done this several times and the security code never arrives. I have even tried updating my security info so now I can’t even send a security code as the security info takes thirty days to approve and I can’t cancel it as it requires, guess what, a security code, which never arrives. Short of wiping the computer and resetting (I had issues signing into one drive so my files are only backed up via email), what else can I do? I spent 90 minutes on the phone to a ‘technical expert’ at windows who had no idea and refused to re-send a security code or re-set the system. I have tried everything including wiping and re-setting the computer but keeping the files and still the same thing happens. I had twelve happy years with Apple. Someone help me and make sure I didn’t regret the move.

[Prométhée · Accepted solution]

hi

it seems to be a problem with your microsoft account, there is nothing that can be done for you here
unless you can create a new microsoft account, or log in with a local account

[macro ]
we cannot help you here, regarding the password
For a user account
the only option, if you can't, is to use factory recovery, which is annoying, as it can lead to data loss
You will need to contact a computer person who, if honest, will ask for proof that the computer is yours.

 Change or reset the computer password in Windows 10

What if I forget my password? Windows 7 
How to Change or Reset Password (Windows 😎 
Reset a forgotten Microsoft account password 

 if it is for the bios, there is nothing that can be done for you here

Forgotten or Lost BIOS Password 

a system board replacement is required, and additional customer costs apply

>you will need to contact an Hp repair center or other computer service repair

Locate a service center near you

if still under warranty, you can try contacting hp directly

but there will probably be additional costs

Contact HP

Although it may be available elsewhere
It is not normal to give information to bypass a password on a public platform
anyone can abuse this, to hack into a computer, use a stolen computer, or steal someone's information
hp.rules of participation 
No posting shall include instructions or guidelines intended to circumvent or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to circumvent security measures. security.

[RileyAJ]

I ended up solving the issue - I had to completely wipe and re-set my computer.  Yes, it seems to have been an issue with a 'buggy' update from Windows.  

[Prométhée]

Sorry for that, that was all I could offer you here.
thanks for the feedback, and for marking the answer!
in the future, little advice that I never do, see to create a second administrator account, it can help in case of problem
If you don't use it, it will only take up a little extra space.