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‎01-22-2020 06:16 PM

HP Recommended

I have an HP Touchsmart PC and it will not turn on. The power supply box light is not on either so could that be bad? I unplugged it from monitor and the plug in. When I plug back in to surge protector the green light comes in but when I plug into monitor the light goes off. Any ideas??

1 REPLY 1

‎01-22-2020 06:52 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

It sounds like your external power supply may be in trouble.

 

You may need a replacement part.

 

HP (Link) may have this part or you may have to look at other online purchase options.

 

Regards

 

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