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Hcooksey
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Message 1 of 2
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HP desktop won’t turn on

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I have an HP Touchsmart PC and it will not turn on. The power supply box light is not on either so could that be bad? I unplugged it from monitor and the plug in. When I plug back in to surge protector the green light comes in but when I plug into monitor the light goes off. Any ideas??

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Grzwacz
Level 12
Level 12
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Message 2 of 2
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HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

It sounds like your external power supply may be in trouble.

 

You may need a replacement part.

 

HP (Link) may have this part or you may have to look at other online purchase options.

 

Regards

 

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