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01-22-2020 06:16 PM
I have an HP Touchsmart PC and it will not turn on. The power supply box light is not on either so could that be bad? I unplugged it from monitor and the plug in. When I plug back in to surge protector the green light comes in but when I plug into monitor the light goes off. Any ideas??
1 REPLY 1
01-22-2020 06:52 PM
Greetings,
Welcome to the forum.
I am not a HP employee.
It sounds like your external power supply may be in trouble.
You may need a replacement part.
HP (Link) may have this part or you may have to look at other online purchase options.
Regards
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