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jenniek_khloe
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Message 1 of 2
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HP desktop wont go past language startup screen.

HP Recommended
HP Slim desktop 450-a120
Microsoft Windows 10 (32-bit)

After I chose factory reset and then tried to reset up, the system will not allow me to move forward from the demographic options.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@jenniek_khloe Welcome to HP Community!

 

I understand that you are unable to reset your computer.

 

In that case, I would suggest you to perform the hard drive test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping the F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Hard drive and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

If the test is passed, you have to perform the HP cloud recovery and check.

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".
Good luck.

 

 

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