• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-30-2022 10:11 AM

HP Recommended

Good afternoon I have a HP Envy 20 Touchsmart and haven’t used in a while one I go to reset the password it tells me No Drive this feature requires removable media, such as a usb flash Drive. Please connect a usb flash drive and then try again. What do I do if I don’t have a flash drive or a disk to rest password. Please advise thank you. 

Tags (1)
Category:
1 REPLY 1

‎01-30-2022 10:27 AM

HP Recommended

@ (noname)

 

At some time in the past, you should have run an app to write a "password-recovery" file onto some removable media, and then safely stored that media, so that you can NOW use that media to recover the password.

 

If you did not create that file, you are "stuck", unless you can find another way to achieve what you want.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->