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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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11-03-2020 12:15 PM
I for the last couple of days have been trying to reset my computer but every time I have failed with a message saying "there was a problem resetting your pc no changes were made". I have no idea how to fix this i watch youtube videos explaining how to fix it tried those and didn't work. I even tried to install a new Windows 10 version but said it could not mount whatever that means. Can someone please help me fix this issue that I'm having?
11-03-2020 03:10 PM
Hi,
What's happening? Why are you trying to reset the PC?
You can't reset Windows 10 and you can't install Windows 10 clean on the current HDD.
I would look at trying to install W10 clean on a known good replacement HDD or SSD.
Regards.
11-03-2020 06:10 PM
I'm trying to factory reset the pc but It always says the same error message. Some Youtbue video said that getting a new version of Windows 10 would help. I just can't get the computer to reset, it ALWAYS has the error message
11-03-2020 06:40 PM - edited 11-03-2020 06:42 PM
Hi,
I thought you tried installing a newer version of Windows 10 but the W10 installer could not mount the HDD.
This suggests you have a hardware problem or malware.
Go here (Link) to create W10 installation media. Try again. Try a new storage disk.
Run HP Diagnostics (Link) to check hardware. You did not provide a product number, don't know the age of your PC. Your PC could have UEFI diagnostics or Vision diagnostics.
Regards